Legal

Terms of Service

Last updated 7 June 2026

Agreement

These terms govern your use of Glowable, provided by JCJP Limited ("Glowable", "we", "us"), a company registered in England and Wales (company number 14991841). By using the website or the service you agree to these terms. If you are agreeing on behalf of a business, you confirm you have authority to bind it. The service is for business use and you must be at least 18 to use it. If you do not agree, do not use the service.

The service

Glowable is a conversational AI sales agent you add to your website. It talks to your visitors, answers their questions, captures leads, and hands qualified ones to your team. Features depend on the plan you choose, and we may improve or change features over time.

Plans, fees and billing

Current plans are Starter (from £49/month, launching soon), Growth (from £199/month plus a one-time £299 setup fee), and Advanced (from £1,499/month, custom). Growth includes a monthly conversation allowance you select; a conversation is one back-and-forth exchange with a visitor, regardless of the number of messages. Subscriptions are billed monthly in advance through our third-party payment processor and renew automatically each month until you cancel. Fees are in GBP and exclude VAT, which we add where it applies. If you approach your monthly conversation allowance we email you at 80% and again at 100% so you can upgrade or wait until it resets — we don't apply surprise overage charges. We may change prices with notice for future billing periods.

30-day money-back guarantee

Every plan comes with a 30-day money-back guarantee. If Glowable doesn't lift your conversions in your first 30 days, email us at [email protected] and we'll give you a full refund of what you've paid for the service in that period, including any setup fee. No lengthy process.

Cancellation

You can cancel at any time. Your plan continues to the end of the current billing period and you will not be charged again after that. We may suspend or end your access if you breach these terms.

Your responsibilities

• Give us accurate information and keep your access secure.
• Only provide content and data you have the right to use, and don't feed the agent anything unlawful or infringing.
• Where the agent collects personal data from your website visitors, give those visitors the privacy information they're entitled to and make sure you have a lawful basis to collect it.
• Don't misuse, overload, probe, or reverse engineer the service, and don't use it for anything unlawful or harmful.
• Don't use the agent to mislead, spam, or harm your visitors, or to present objectionable or illegal content.

Your content and data

You keep ownership of the content and data you provide. You grant us the permissions we need to run the service for you. We do not use your customer-specific data to train AI models.

Data protection

When we handle personal data of your website visitors on your behalf, you are the data controller and we act as your processor under UK GDPR. We process that data only to provide the service and on your instructions. Our Data Processing Agreement, covering security, sub-processors, international transfers, and each party's obligations, forms part of these terms. How we handle personal data we collect for our own purposes is described in our Privacy Policy.

AI and accuracy

The agent uses AI to generate responses. AI can be wrong or unpredictable, so its output may contain mistakes and is not professional advice. You are responsible for how you configure the agent and for reviewing and overseeing how it represents your business. We don't guarantee any particular outcome, conversion rate, or that the agent will never make an error.

Third-party services

The service relies on third-party providers (for example hosting, infrastructure, and the AI model behind the agent) and may link to or integrate with other services. We're not responsible for the availability, content, or practices of third parties, and any integration you enable is at your own risk.

Confidentiality

Each of us may receive non-public information from the other. Both sides agree to keep it confidential and use it only to perform under these terms, except where the law requires disclosure.

Our intellectual property

The service, the underlying software, and the Glowable brand remain ours. These terms do not transfer any of that to you beyond the right to use the service while your plan is active.

Disclaimers and liability

The service is provided "as is" and "as available". To the fullest extent the law allows, we exclude implied warranties and are not liable for indirect or consequential loss, lost profits, or lost data, and our total liability for any claim is limited to the total fees you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, or for fraud.

Indemnification

You agree to indemnify us against claims, losses, and costs arising from your misuse of the service, the content or data you put into it, your breach of these terms, or your handling of your own visitors' personal data.

Termination

Either of us may end the agreement as set out above, and we may suspend or terminate your access if you breach these terms or to protect the service. On termination your right to use the service stops; we will make your data available for a reasonable period for you to export, then delete or anonymise it in line with our Privacy Policy.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

General

Severability. If any part of these terms is unenforceable, the rest still applies.

Assignment. You may not transfer these terms without our consent; we may assign them to a successor of our business.

Force majeure. Neither of us is liable for delays or failures caused by events beyond our reasonable control.

Waiver. Not enforcing a term is not a waiver of it.

Notices. Legal notices to us go to [email protected]; we will use the contact details you give us.

Entire agreement. These terms, together with any plan details and our Privacy Policy, are the whole agreement between us and replace any earlier discussions.

Changes

We may update these terms. The date at the top shows the latest version. If you keep using the service after a change takes effect, you accept the updated terms.

Contact

JCJP Limited, 5 Pebble Close, Amington, Tamworth, Staffordshire, England, B77 4RD. Email [email protected].